Frequently Asked Questions

Frequently Asked Questions

AnswerWe ship internationally (Outside the UK) to all countries.

AnswerWe offer free standard delivery in the UK plus additional faster delivery choices.

Don’t live in the UK?

Depending on the weight and size of the product/order, the country you are ordering from, we offer a number of shipping methods.You can check the right price once you add the products to your cart and fill in your shipping information.

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Orders are typically shipped within 1-3 business days. (Weekends do not count as business days as we are closed during weekends).

We do our best to ship as quickly as possible. This is reflected in the estimated delivery date you were originally given. We will update you with tracking information as soon as it ships.

You will have the options to choose from faster shipping methods if you prefer to, depending on the country and products you ordered.

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If you changed your mind or not happy with your order or you need to exchange the products, we will happily accept returns as long as a request to return is received by us within 30 days of receipt of the item and are returned to us in the original packaging, unused, and in a resalable condition.you can contact us directly via email (info@britishsouvenirs.co.uk) with your order number and issue.

For more information about refunds and returns, please visit the follow link:

https://britishsouvenirs.co.uk/policies/refund-policy

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If you find the parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

If the parcel has been delivered without you being present, or something is not right, contact us within 48 hours of delivery at info@britishsouvenirs.co.uk with images or videos showing the issue.

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We always try to keep our stock accurate and updated. If the product you are looking for is out of stock, you can sign up for the email notification to notify when back in stock, available on the product page.

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Gift cards purchased can be redeemed on the website at the time of checkout. Please enter the code as shown. Please note, our gift cards are only redeemable on the website, not in store.

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Yes, we do offer discount codes and can be obtained when you subscribe to our Newsletter and if you stay subscribed you will receive more discount codes and vouchers on weekly basis.

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If you wish to see the price of the products in your currency, Follow the steps Below

In your Laptop/Desktop:

You can choose your currency from the drop down menu at the top right side of the website.

On your phone:

You can choose from the drop down menu at the bottom of the page.

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If you are an influencer and wish to work with us, you can apply to be an affiliate via the following link:

https://britishsouvenirs.goaffpro.com

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